Privacy notice

Information we collect

The quote form asks for your name, email, suburb, property address, service of interest and any project details you choose to provide. The address is needed to assess the property and prepare the quote; it is not displayed publicly. Optional fields may include a phone number, power-supply type, existing solar and an indicative bill range. The form also records the page from which the enquiry was sent and, when present, limited campaign parameters and the referring website so PSA can understand how enquiries arrive.

Why we collect it

PSA uses this information to respond to your enquiry, assess the requested service, prepare or improve a quote, organise accepted work, provide support, manage business records and meet legal obligations.

How it is stored

Website enquiries are stored in the site’s protected database and are available to authorised PSA users through its private operations system. Reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.

Anonymous website measurement

PSA records limited first-party events such as a quote form being viewed or started, a contact option being selected and whether a submission succeeded. These events use a random per-tab session identifier and broad traffic labels such as Google Ads, Meta Ads, Google organic or direct/other. They do not store campaign click IDs, contact details, property addresses, free text, raw referrers or network addresses. The events are used to understand whether the website journey is working and are removed after 90 days.

Form security

PSA uses Cloudflare Turnstile and limited request information to reduce spam and automated abuse. The security token is checked but not stored with your enquiry. A one-way, pseudonymous network-address hash is used in short rate-limit buckets that expire within 48 hours. Expired records are ignored and removed in bounded housekeeping during later website traffic; the raw network address is not stored with the lead.

Email notifications and enquiries

PSA uses EmailJS with its Hostinger email service to send the sales team a copy of your website enquiry. Direct enquiries sent to PSA’s sales or leads mailbox may also be copied into PSA’s private operations system so the team can follow them up. This does not send an automatic reply or alter the original email. These providers process the contact and project information needed for that work. Your website enquiry reference is displayed after submission; an automatic customer email receipt is not currently sent.

Website AI assistant

If you use the optional Ask PSA assistant, the recent chat messages needed to answer your question are sent to OpenAI for automated processing. PSA does not save the chat transcript in its lead database and uses the API with response storage turned off. Choosing “Talk to a real person” opens PSA’s normal protected enquiry form; only the details you knowingly submit there are saved and emailed, and the chat transcript is not attached. OpenAI states that API data is not used to train its models unless the account holder opts in; its default abuse-monitoring logs may retain prompts and responses for up to 30 days, or longer where required by law or necessary for safety. Because OpenAI and supporting cloud providers operate internationally, chat information may be processed outside Australia; provider locations and subprocessors can change. Short pseudonymous rate-limit records expire within 48 hours. Do not enter a full address, bills, passwords, payment details, identity documents or other sensitive information in the AI chat. The assistant provides general guidance only; a chat becomes an enquiry only when you submit the protected form or email PSA.

Sharing

Your enquiry may be shared with staff, contractors or service providers who need it to respond, quote, install, operate the website or support the requested work, subject to applicable privacy obligations.

Photos and documents

You may optionally upload PDF, JPG or PNG files through the website enquiry form: up to three files, no more than 5 MB per file and 12 MB in total. Uploaded files are stored in protected cloud storage with your enquiry. The files are not attached to the sales notification and are not exposed through a public download link. Once the enquiry is linked to its matching lead in PSA’s private operations system, authorised PSA staff can check and download the original files. This does not automatically add them to a design, quote or job. Files are treated as untrusted documents. Upload only information needed for your enquiry; avoid unnecessary identity, payment or account details. If you instead send photos or documents through WhatsApp or email, those services also process the information under their own privacy terms.

Access, correction or deletion

To ask what information is held, correct it or request deletion, email sales@psawa.com.au or call 0451 714 727. Some records may need to be retained where required for business, legal or safety reasons.

Questions

Contact Perth Solar & Air at sales@psawa.com.au. Service area: Perth north of the river, Western Australia.